Italian-Speaking Customer Success Specialist
New
HungaryFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Italian
- Required Skills
- SalesforceSAPMicrosoft Office
Requirements
- Good Knowledge of Microsoft Office products
- Excellent understanding of Customer Success and/or Account/Relationship
- Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform (advantage)
- Strong customer-centric mindset
- Empathy and great listening skills
- Excellent English communication skills (spoken and written)
- Excellent Italian communication skills (spoken and written)
- Structured approach, with great organization and time management
- “Can-do” attitude in a dynamic work environment
- A High school diploma or equivalent, College level preferred
- Previous experience in BPO and Customer Success or Account Management role
- Previous experience in Customer Service and/or account management
- Proven track record demonstrating the skills and qualities outlined
Responsibilities
- Understand and drive customer success goals
- Monitor customer performance and uncover opportunities for growth
- Assist with billing, administration, and customer inquiries
- Collaborate globally with internal teams to ensure seamless service
- Provide prompt, reliable, and accurate information about products, services and solutions to customers
- Maintain effective communications by adjusting to the pace and technical level of the customer
- Manage customer relationships
- Identify growth opportunities
- Resolve issues
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