Senior Customer Success Manager - APAC

DevSavant Inc.E-commerce

APAC, APAC timezoneFull-TimeSenior

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Languages: English - C1 proficiency
Experience: 3 years + experience

Requirements

3 years + experience in a similar Customer Success or Account Management role
Excellent written and spoken English - C1 proficiency
Experience working with a non-APAC headquartered company, in a role which required onboarding and remote work, ideally as one of the first employees for the company in the APAC market
Proven experience working with a book of business of a company's largest clients, or owning clients for a full geographical area
Confident in discussing ROI and the impact software can have on a client’s organisation
Fantastic written and verbal communication skills ranging from business users of our software to c-suite executives of client organisations
People person with a natural collaborative mindset, great at building strong working relationships across teams and managing different stakeholders
Highly organised and can manage multiple projects confidently
Excellent attention to detail
Inquisitive, curious and enjoy looking for ways to improve processes

Responsibilities

Onboard all new customers into the APAC region
Deliver a best in class experience to larger clients by building relationships and demonstrating impact through multiple touch points
Provide CS at scale to Mid-Market customer utilising technology and triggers
Manage multiple touch points, including digital meetings, to keep clients engaged and informed
Advise clients on loyalty strategy and optimisation opportunities to get the most out of their program
Discuss return on investment and the impact driven by our program
Encourage clients to adopt new features and participate in product beta testing
Actively gather feedback from clients and share across the organisation to improve our product and service
Continuously improve our client offering by actively spotting opportunities to improve our current processes
Work closely with Marketing to drive advocacy in the form of testimonials, case studies, reviews and customer events
Partner with our Support team to ensure client queries as responded to and rectified quickly
Partner with our Account Management team to deliver on renewals and upsells throughout the customer journey
Confidently forecast NRR performance, fully mitigate any ‘at risk’ clients and support upsells
Engage with our Engineering, Marketing, and Sales teams to ensure a smooth customer journey and experience

View Full Description & ApplyYou'll be redirected to the employer's site

The Road to 2026: 5 Trends That Will Define the Future of Remote Work

Work from home is no longer an experiment or a temporary solution. It has become a stable part of how millions of people build their careers and how companies operate across borders. Now that we have entered 2026, expectations around work, productivity, and lifestyle continue to evolve. Understanding where things are heading helps both job seekers and employers stay ahead instead of reacting too late.The future of remote work is not about working from home anymore. It is about flexibility, skills, technology, and a deeper shift in how career fits into everyday life. Let’s take a look at main trends shaping the road ahead.

The Remote Work Toolkit: 15 Essential Tools and Skills for a Future-Proof Career

Remote work is no longer a temporary perk—it’s a defining feature of the future of work. But thriving outside a traditional office isn’t just about having Wi‑Fi and a laptop. It requires a deliberate toolkit: the right remote work tools to stay organized, connected, and secure, plus the skills for remote work that help you communicate clearly, manage your time, and build trust across distance.Below is a practical, future-proof guide to the tools and remote work skills that make remote careers sustainable—not stressful.

The Burnout Buster: A Practical Checklist for Reclaiming Your Work-Life Balance in a Remote World

Remote work has brought freedom, flexibility, and fewer commutes—but it’s also quietly fueled a surge in remote work burnout. When your home becomes your office, the lines blur fast: “just one more task” turns into late-night emails, and downtime starts to feel like borrowed time.If you’re feeling drained, distracted, or emotionally flat, you’re not broken—you’re likely overloaded. The good news: you can prevent burnout without quitting your job or reinventing your life. You need a clear, repeatable system that protects your energy while keeping work sustainable. This checklist is that system.