Customer Success Manager II - APAC Payroll

DeelSaaS

APACFull-TimeMiddle

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Experience: 4+ years

Requirements

Minimum of 4+ years of relevant work experience
Client-facing experience as a CSM or Account Manager
Exposure working with Payroll clients/accounts
Previous experience in fast-growth startup, top-tier management consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing crisis or criticism
Quantitatively-inclined and data savvy
Ability to draw quick, insightful conclusions from complex data sets
Ability to synthesize raw numbers into simple, actionable recommendations
Reliable, motivated self-starter with a passionate growth mentality
Solid track record of achievement
Strong analytical foundation with the ability to manipulate and synthesize data
Experience with Australian payroll is essential

Responsibilities

Manage a diverse portfolio of SMB/MM or ENT and Payroll accounts
Identify and flag risks that will lead to customer churn
Engage appropriate internal stakeholders to resolve issues swiftly
Manage customer communications along the way
Build relationships with key stakeholders
Conduct regular business reviews
Be the voice of the customer by collecting product and operational feedback
Share feedback with relevant internal stakeholders
Provide a high-quality experience to customers on a day-to-day basis
Coordinate with internal stakeholders to ensure timely response and completion of customer requests
Drive adoption of platform features that will lead to a better customer experience and better retention

View Full Description & ApplyYou'll be redirected to the employer's site

The Road to 2026: 5 Trends That Will Define the Future of Remote Work

Work from home is no longer an experiment or a temporary solution. It has become a stable part of how millions of people build their careers and how companies operate across borders. Now that we have entered 2026, expectations around work, productivity, and lifestyle continue to evolve. Understanding where things are heading helps both job seekers and employers stay ahead instead of reacting too late.The future of remote work is not about working from home anymore. It is about flexibility, skills, technology, and a deeper shift in how career fits into everyday life. Let’s take a look at main trends shaping the road ahead.

The Remote Work Toolkit: 15 Essential Tools and Skills for a Future-Proof Career

Remote work is no longer a temporary perk—it’s a defining feature of the future of work. But thriving outside a traditional office isn’t just about having Wi‑Fi and a laptop. It requires a deliberate toolkit: the right remote work tools to stay organized, connected, and secure, plus the skills for remote work that help you communicate clearly, manage your time, and build trust across distance.Below is a practical, future-proof guide to the tools and remote work skills that make remote careers sustainable—not stressful.

The Burnout Buster: A Practical Checklist for Reclaiming Your Work-Life Balance in a Remote World

Remote work has brought freedom, flexibility, and fewer commutes—but it’s also quietly fueled a surge in remote work burnout. When your home becomes your office, the lines blur fast: “just one more task” turns into late-night emails, and downtime starts to feel like borrowed time.If you’re feeling drained, distracted, or emotionally flat, you’re not broken—you’re likely overloaded. The good news: you can prevent burnout without quitting your job or reinventing your life. You need a clear, repeatable system that protects your energy while keeping work sustainable. This checklist is that system.

View details

Apply Now