Senior Customer Success Manager - India
P
PlanetSpace, Data, Geospatial
Delhi, IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Hindi, English
- Experience
- 6+ years
Requirements
- 6+ years of experience working directly with the Indian Armed Forces and/or Central Government agencies
- Bachelor’s degree in a relevant field
- Solid grasp of GIS, remote sensing, or satellite imagery applications
- Ability to build connections across ministries and maintain relationships with both high-ranking officials and technical end-users
- Exceptional negotiation and presentation skills
- Ability to translate complex technical capabilities into strategic mission outcomes
- Ability to work independently in a remote environment
- Excellent problem-solving skills with a proactive mindset
- Ability to multitask and prioritize job requirements
- Excellent verbal and written communication skills in Hindi
- Professional working proficiency in English
- Willingness to travel
Responsibilities
- Act as the lead point of contact for high-stakes military and governmental agencies, fostering long-term partnerships built on trust and mission success.
- Partner with customers to deeply understand their specific mission requirements and guide them in integrating Planet data into their existing geospatial workflows.
- Masterfully navigate the complexities of Indian interagency relationships, identify key stakeholders, and build bridges to drive wide-scale adoption.
- Own the renewal process and identify opportunities for growth, ensuring long-term contract stability and advocating for new use cases.
- Act as the internal "Voice of the Indian Government" within Planet, collaborating with Product, Sales, and Engineering teams to influence the roadmap.
- Analyze and transit specific mission requirements into value creation by navigating complex interagency relationships.
- Develop and execute Success Plans that define clear KPIs for the customer, ensuring their "Mission Success" is quantifiable and visible to their leadership.
- Achieve value expansion by identifying new customer use cases.
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