Senior Customer Success Manager - D&I India
Delhi, IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Hindi, English
- Experience
- 6+ years
Requirements
- 6+ years of experience working directly with the Indian Armed Forces and/or Central Government agencies
- Bachelor’s degree in a relevant field
- A solid grasp of GIS, remote sensing, or satellite imagery applications
- Ability to build connections across ministries and maintain relationships with both high-ranking officials and technical end-users
- Exceptional negotiation and presentation skills, with the ability to translate complex technical capabilities into strategic mission outcomes
- Ability to work independently in a remote environment while maintaining high levels of engagement with a global team
- Excellent problem-solving skills with a proactive mindset, and ability to multitask and prioritize job requirements
- Excellent verbal and written communication skills in Hindi
- Professional working proficiency in English
- Willingness to travel
Responsibilities
- Act as the lead point of contact for high-stakes military and governmental agencies, fostering long-term partnerships built on trust and mission success.
- Partner with customers to deeply understand their specific mission requirements. You will guide them in integrating Planet data into their existing geospatial workflows for applications such as border security, disaster response, and urban planning.
- Masterfully navigate the complexities of Indian interagency relationships. You will identify key stakeholders across various ministries and build the necessary bridges to drive wide-scale adoption of Planet’s platform.
- Own the renewal process and identify opportunities for growth. By demonstrating consistent value, you will ensure long-term contract stability and advocate for new use cases within your accounts.
- Act as the internal "Voice of the Indian Government" within Planet, collaborating with Product, Sales, and Engineering teams to influence our roadmap based on regional requirements.
- Analyze and transit specific mission requirements into value creation by navigating complex interagency relationships to integrate Planet’s solutions directly into existing workflows.
- Develop and execute Success Plans that define clear KPIs for the customer, ensuring their "Mission Success" is quantifiable and visible to their leadership, and achieve value expansion by identifying new customers use cases.
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