Senior Technical Account Manager
A
AstraFintech
US OnlyFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonSQLBashGCPJiraGoRESTful APIsTerraformZendeskGitHub ActionsCloudFormation
Requirements
- 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships
- Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools
- Strong project management skills, capable of influencing internal and external partners to stay on schedule
- Strong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions, investigate and resolve integration or data flow issues
- Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations
- Experience with support systems like Zendesk, Pylon (or similar ticketing platforms)
- A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams
- A proactive, detail-oriented approach and willingness to document solutions and processes for future use
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience
- Experience with observability and alerting systems
- Proficiency with cloud platforms, ideally Google Cloud Platform (GCP)
- Understanding of APIs, data integrations, and common troubleshooting workflows
- Experience with ticketing systems (Zendesk, Jira, or similar)
- Comfort working with logs, SQL queries, and basic debugging tools
- Strong documentation skills for both internal and customer-facing materials
Responsibilities
- Manage and provide technical guidance to clients through their lifetime as Astra partners
- Quickly resolve critical technical issues for your accounts
- Quarterback multi-departmental efforts to resolve complicated issues in a timely manner
- Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations
- Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides
- Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation
- Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary
- Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication
- Identify areas to improve operational efficiencies and onboard our customers more quickly and effectively
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