Technical Account Manager (TOLA)
New
W
Wiz, Inc.Cloud Security
Remote - USAFull-TimeMiddle
Salary136000 - 151200 USD per year
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Job Details
- Experience
- 5-8+ years of experience
- Required Skills
- AWSDockerGCPKubernetesAzureCI/CDLinuxCRM
Requirements
- 5-8+ years of experience in technical customer-facing roles
- Experience supporting a cloud / cloud-security product
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience
- Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI)
- CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer) is ideal
- Familiarity with cloud-security best practices, common threat models, and CNAPP use cases
- Security certification or experience helping organizations address cloud-security challenges is ideal
- Familiarity with container technologies (Docker, Kubernetes)
- Familiarity with DevOps technologies (CI/CD, Infrastructure as Code, Version Control Systems)
- Familiarity with Linux and Windows operating systems concepts and runtime sensing
- Strong problem-solving skills, with the ability to troubleshoot complex technical issues
- Proven track record of successfully managing a book of business with 5-10+ customers
- Proven track record of building and maintaining relationships with enterprise clients
- Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health
- Excellent communication and interpersonal skills
Responsibilities
- Serve as a trusted technical advisor throughout your customers’ Wiz journey
- Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and existing cloud-security domain expertise
- Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets
- Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
- Continuously stay abreast and enabled on new Wiz features and functionality
- Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
- Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
- Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams
- Manage your book of business and support revenue objectives - Support and manage a book of up to 15 customers, depending on size and complexity
- Develop and cultivate close relationships with key customer contacts, from C-level to practitioner
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