Technical Account Manager
K
KionCloudOps FinOps
Anywhere in the U.S.Full-TimeManager
Salary118000 - 128000 USD per year
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Job Details
- Required Skills
- AWSGCPAzureTerraformSlackCloudFormationCRM
Requirements
- Relationship-first mindset: you build genuine trust through consistent follow-through, technical credibility, and treating customer problems as your own
- Technical fluency in cloud infrastructure: AWS, Azure, GCP, IAM, multi-account governance, compliance frameworks (NIST, CIS, FedRAMP), and cloud cost management concepts
- Exceptional written and verbal communication skills; you calibrate your message to the audience, from cloud engineer to executive sponsor
- Strong organizational skills; you manage a complex, multi-account book without letting commitments slip or customers wonder where things stand
- Ability to interpret platform data and metrics to diagnose issues, identify adoption gaps, and drive decision-making
- Bachelor's degree in a relevant field or equivalent practical experience
- Experience with cloud governance, FinOps, or cost management platforms
- Familiarity with compliance standards: NIST 800-53, CIS Benchmarks, FedRAMP, CMMC
- Experience with on-premises or customer-hosted (non-SaaS) software deployments
- Prior experience navigating government or DoW customer environments, procurement processes, and classification constraints
- Familiarity with infrastructure-as-code tools (Terraform, CloudFormation)
- Experience with customer success platforms or support ticketing systems
- Experience using or demonstrating AI-assisted tooling in a customer-facing context
Responsibilities
- Own a portfolio of 15-25 customer accounts and serve as their primary point of contact for all platform, technical, and relationship matters
- Run high-cadence customer syncs: weekly calls with high-touch accounts and monthly syncs with the broader portfolio, with structured agendas, notes, and tracked action items
- Advise customers on platform upgrades: timing, release notes highlights, known issues, and coordinating phased rollouts from sandbox to non-prod to production
- Troubleshoot and own customer platform issues end-to-end, including compliance dashboard configuration, spend reporting gaps, permissions, integrations, and enforcement policy behavior
- Guide customers on cloud governance and FinOps best practices: budget-to-actuals analysis, cost anomaly investigation, multi-cloud spend visibility, and rightsizing guidance
- Drive adoption of new platform features and capabilities, including AI-assisted tooling, through demos, working sessions, and proactive outreach
- Maintain accurate, current account health tracking in CRM after every meaningful interaction: open items, sentiment, risk flags, and next steps
- Perform quarterly business reviews (Kion Objective Reviews / KORs) covering platform utilization, ROI, and forward-looking recommendations
- Serve as the bridge between customers and Kion's Support team, ensuring tickets are scoped correctly, prioritized appropriately, and moving; escalating when they are not
- Represent customer bug reports and feature requests in internal cross-functional reviews, with context on business impact and urgency
- Contribute to the Kion Success Center knowledge base when documentation gaps are identified based on recurring customer questions
- Engage customers in the Kion community Slack (Cloudunity) with release updates, answers, and discussions
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