Technical Account Manager - North America
B
BuildkiteDeveloper Tools
North AmericaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- AWSPythonBashGCPJavascriptJenkinsKubernetesRubyAzureGoCI/CDDevOpsTerraformGitHub Actions
Requirements
- 3+ years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role
- Deep hands-on experience with CI/CD platforms (Buildkite, Jenkins, GitHub Actions, CircleCI, TeamCity, or similar)
- Strong technical foundation in DevOps tooling (Terraform, Kubernetes, AWS, GCP, or Azure)
- Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python
- Exceptional communication skills
- Commercial awareness
- High tolerance for ambiguity
- Experience mentoring junior colleagues and contributing to team-wide capability uplift
Responsibilities
- Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers
- Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments
- Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders
- Proactively identify technical risks, blockers, and expansion opportunities and surface them to the right teams
- Work alongside AEs and CSMs to provide technical credibility that supports renewals and expansion
- Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input
- Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs
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