Technical Account Manager
New
Argentina, Brazil, Canada, United States, UruguayFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in written and spoken English
- Experience
- 3 or more years experience
- Required Skills
- AWSPostgreSQLGCPMicrosoft AzureMySQL
Requirements
- 3 or more years experience with MySQL or PostgreSQL and related technologies
- Experience with open source technologies and communities
- Demonstrated ability to work well with people and communicate effectively both internally and with customers and remain calm under pressure
- Strong work ethic and entrepreneurial approach
- Ability to take ownership of a support incident, and own through to resolution
- Ability to understand how applications and services interact with the database in different architectures
- Exposure to DBaaS products and ability to articulate the service offerings - specifically within AWS, Microsoft Azure and Google Cloud
- Fluency in written and spoken English
- Ability to work independently with minimal direction or as part of a team as needed
- Ability to work remotely and travel up to 10%
Responsibilities
- Develop and maintain customer relationships with primary customer contacts at Percona’s largest, most complex customers
- Coordinate overall status on support tickets and consulting projects to ensure updates are communicated back to the customer on a regular cadence
- Coordinate with the Consulting Operations team on new projects for top customers, ensure correct resources are assigned and timelines are adhered to
- Work daily internally and externally to ensure the technical goals of your assigned customers are met, co-owning their technical success with the extended Global Services organization
- Provide an escalation point for customers for support and consulting projects
- Identify growth opportunities and provide feedback to the Customer Success and Sales teams
- Guarantee the technical aspects of the customer implementation by providing necessary documentation and technical guidance
- Ensure customer specific technical documentation is created and maintained for use by the Percona Technical Delivery teams
- Improve product feature offerings by providing feedback from partners and customers to internal teams
View Full Description & ApplyYou'll be redirected to the employer's site
