Sr. Technical Account Manager
W
Wiz, Inc.Cloud security
Remote - USAFull-TimeSenior
Salary130,400 - 151,200 USD per year
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Job Details
- Experience
- 8-12+ years of experience
- Required Skills
- AWSDockerGCPKubernetesAzureCI/CDLinuxDevOpsCRM
Requirements
- 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
- B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience.
- Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
- Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI)
- Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases.
- Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes)
- Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications.
- Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience
- Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues
- Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers.
- Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients
- Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health
- Extensive experience crafting customer-facing artifacts and decks
- Exceptional communication and interpersonal skills
Responsibilities
- Serve as a trusted technical advisor throughout your customers’ Wiz journey
- Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise.
- Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets.
- Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
- Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
- Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
- Drive and track your customers’ achievement of business goals and realization of value through Wiz
- Report progress and results to key Wiz and customer stakeholders in executive-friendly communications
- Actively drive value based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings
- Manage your book of business and support revenue objectives - Support and manage a book of up to 10 strategic customers, depending on size and complexity
- Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams.
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