Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.
Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
Drive growth in customer usage of the API across varying product offerings and end customer use cases.
Build strong connections with our customers to ensure their long-term success with our platform.
Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.
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About AssemblyAI
AssemblyAI pioneers the future of voice AI, building the best-in-class models that power the next generation of voice applications. You will join a company serving over 600 million inference calls monthly. We process more than 1 million hours of audio daily. Our technology empowers thousands of users, top businesses, and developers worldwide. We recently secured a $50 million Series C, demonstrating strong growth and market confidence.
How We Work
You will thrive in a culture of meritocracy, ownership, and impact. We are a fully remote company with employees across the United States, Europe, and Australia. Our team operates without heavy planning or approval processes. You will find that every person has outsized ownership and impact. We regularly host team and company-wide offsites to foster connection and collaboration.
Engineering at AssemblyAI
Engineers at AssemblyAI solve fascinating problems at scale. You will work with a robust tech stack, including Python, Go, and AWS services. We process vast amounts of audio data, handling over 1 million API calls daily. Our challenges involve building high-performance, cost-efficient inference pipelines. You will design scalable architectures and implement comprehensive observability solutions. You will continuously improve our MLOps practices, bridging research innovation and production reliability.
Why Join Us
Shape the future of voice AI with best-in-class models.
Experience a lean, high-impact team where your contributions are highly visible.
Solve complex technical challenges in a truly meritocratic and fast-paced environment.
Benefit from competitive compensation, generous equity, and 100% employer-paid health benefits.
Work remotely from anywhere in the US, Europe, or Australia with flexible schedules.
Benefits & Perks
Competitive salary across all roles and locations
Generous equity grants
100% employer-paid premiums for medical, dental, and vision plans (employees & families)
Flexible PTO policy (unlimited PTO, average 3-4 weeks taken annually)