Senior Technical Account Manager

4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant. Preferred experience working with SQL, Python, React, and web development frameworks. Familiarity with AI/ML tools is a strong plus. Passion for AI technology and a strong desire to apply it to real-world customer challenges. Ability to proactively identify opportunities for voice AI integration and create detailed execution plans. Are willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving. Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.

Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI. Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps. Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support. Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities. Drive growth in customer usage of the API across varying product offerings and end customer use cases. Build strong connections with our customers to ensure their long-term success with our platform. Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.