Senior Technical Account Manager
USFull-TimeSenior
Salary110000 - 130000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceJiraRESTful APIsConfluenceGoogle Workspace
Requirements
- 5+ years of deep EHR integration and workflow knowledge
- Demonstrated experience with expanding customers and building franchises
- Functional understanding of data formats like HL7v2, XML, X12, APIs
- Understanding of various healthcare workflows
- Ability to proactively identify new solutions, scopes, and processes for customers
- Interest in working with ambiguous and changing responsibilities and initiatives
- Customer Success experience preferred
- Experience with Google Suite
- Experience with Jira / Confluence
- Experience with Salesforce
- Experience with Catalyst
Responsibilities
- Partner with enterprise and scaling customers to execute on all post-sale functions
- Act as a trusted collaborator with the customer to deliver ideal integration outcomes
- Collaborate internally to manage customer success plans and escalations
- Maintain internal documentation relating to customers and processes
- Create collateral for customer to use at scale
- Keep up to date with product enhancements
- Monitor industry trends and how they impact our customers
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