Head of Implementation
F
FreshpaintHealthcare SaaS
Remote - USFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- HTMLCSSJavascriptSnowflakeTableauRESTful APIsRedshiftLooker
Requirements
- 8+ years in customer-facing technical roles (Implementation, Solutions Engineering, Solutions Architecture, or Customer Success Engineering)
- 3+ years leading and scaling technical customer-facing teams
- Experience operating at a director level in a high-growth SaaS environment
- Proven track record of building processes from early-stage to scale-stage environments
- Deep understanding of web technologies, analytics, and front-end development
- Working proficiency with HTML
- Working proficiency with CSS
- Working proficiency with JavaScript
- Working proficiency with tag management platforms (e.g., Google Tag Manager)
- Hands-on-keyboard experience implementing and troubleshooting complex platform configurations
- Strong understanding of data pipelines, APIs, and marketing technology ecosystems
- Working proficiency with analytics tools and data warehouses (Looker, Tableau, Snowflake, Redshift, etc.)
- Ability to query and digest large data sets
- Strong analytical mindset with a data-driven approach to decision-making
- Experience building KPIs and operational dashboards
Responsibilities
- Define and evolve Freshpaint’s implementation philosophy, operating model, and service tiers.
- Create a scalable onboarding framework that supports enterprise growth while maintaining high-quality delivery.
- Lead, mentor, and grow a high-performing team of Enterprise Implementation Engineers.
- Build scalable onboarding processes, playbooks, templates, and internal documentation.
- Own forecasting and capacity planning for onboarding volume and complexity.
- Act as executive sponsor for strategic or high-risk implementations.
- Partner with Sales during late-stage deals to validate technical feasibility and implementation strategy.
- Partner with Product & Engineering to inform the roadmap based on implementation learnings and recurring friction points.
- Ensure full feature onboarding and activation across accounts.
- Collaborate with Account Management to drive expansion opportunities through technical enablement.
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