Head of Customer Success
W
WhippyAI communication platform
Remote - Worldwide, EST or CST hours requiredFull-TimeExecutive
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- RESTful APIs
Requirements
- Engineering or technical implementation background
- Previous role as a Solutions Engineer, Deployment Engineer, Implementation Consultant, or similar before moving into CS leadership
- Direct management experience (hired, coached, given feedback, and handled underperformance)
- Hands-on understanding of APIs, webhooks, and integrations from real experience
- Proven ownership of complex enterprise customer relationships end to end
- Builder mentality (created playbooks, frameworks, and processes from a blank page)
- Strong English communication, written and spoken, for daily enterprise Zoom calls and direct CEO reporting
- Full English fluency required
Responsibilities
- Personally own a portfolio of Whippy's most strategically important enterprise accounts
- Manage and develop a team of CSMs and Deployment Engineers across LATAM
- Build CS playbooks, onboarding frameworks, health scoring, and team standards from scratch
- Act as the escalation point for complex and high-stakes customer situations
- Run QBRs, account reviews, and executive-level conversations with enterprise customers
- Partner directly with the CEO and CTO on team performance, customer health, and product direction
- Support hiring and onboarding as the team scales
- Be the bridge between our US customer base and our LATAM execution team
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