Manager, Post-Sales Solution Architecture
S
SanityAI-powered Content Operations
Remote in the United States or CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years in solution architecture or technical customer-facing roles, 2+ years managing customer-facing, technical teams
- Required Skills
- RESTful APIs
Requirements
- Experience leading technical ICs in a high-growth environment, ideally with developer-facing or platform products
- Strong technical foundation—comfortable discussing APIs, data models, front-end frameworks, integrations, and how Sanity fits into a modern content stack
- Track record of driving customer retention and expansion through coaching, process design, and hands-on account ownership
- Proactive about identifying risks and opportunities across the team’s customer portfolio
- Clear, inclusive communicator who can build relationships with both internal and customer stakeholders
- Ability to manage ambiguity and competing priorities without losing focus on what matters most to the customer
- Familiarity with AI technologies and tooling with a focus on accelerating outcomes
- 5+ years in solution architecture or technical customer-facing roles
- 2+ years managing customer-facing, technical teams
- Experience with headless CMS, headless ecommerce, or developer-focused SaaS (nice-to-have)
- Familiarity with content workflows, editorial tooling, or digital experience stacks (nice-to-have)
- Experience influencing product direction through post-sales customer insight and team feedback (nice-to-have)
Responsibilities
- Lead a post-sales SA team that helps enterprise customers realize deep, lasting value from Sanity
- Set the team's strategic direction and personally own your most complex, high-stakes accounts
- Oversee implementations, build relationships with customer stakeholders, and navigate challenges
- Coach Solution Architects on how to run value-oriented engagements
- Hire, develop, and retain a skilled SA team that's equally credible with developers, architects, product leaders, and content teams
- Build an environment where team members can do their best work, grow their careers, and foster a strong culture
- Evolve the core post-sales motions (onboarding, implementation reviews, expansion discovery, and health monitoring)
- Connect Sanity's capabilities to customers’ business outcomes
- Partner closely with Sales to drive expansion opportunities
- Work with Product and R&D to ensure customer feedback shapes roadmap priorities
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