Principal Solution Consultant, Post-Sales
S
SocureIdentity Verification
New YorkFull-TimePrincipal
Salary not disclosed
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Job Details
- Experience
- 10+ years of professional work experience with 5+ years of experience working in professional services, customer management, or in a sales engineering capacity
- Required Skills
- RDBMSRESTful APIs
Requirements
- Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or other relevant field preferred or equivalent experience
- 10+ years of professional work experience with 5+ years of experience working in professional services, customer management, or in a sales engineering capacity
- Demonstrated experience leading enterprise-level engagements dealing with analytics, technology, and/or enterprise software
- Demonstrated ability to negotiate resources and priorities with multiple internal and customer stakeholders in order to drive business results
- Deep understanding of a variety SaaS sales methodologies or processes (MEDDICC, Challenger)
- Ability to synthesize complex statistical observations into clear results and concrete recommendations (both verbally and in writing), with absolutely flawless communication skills and the ability to flex between concise and detail-oriented as the situation demands
- Prior experience conducting credit/fraud risk management analysis, threshold optimization, and swap sets
- Prior experience working with document image capture or other OCR or CV tools
- Prior domain expertise with FCRA, ECOA, GLBA, PATRIOT Act, BSA, and other banking regulations
- Strong technical depth (ex. ML/DS technologies, SDLCs, RESTful APIs, RDBMS, etc.)
- Comfort with up to 30% travel
Responsibilities
- Ensure customers derive maximum value from solutions, driving customer success and retention.
- Achieve Net Dollar Retention (NDR) and related metrics like Net Promoter Score, Time-To-Revenue, and Product/Version Adoption Rate.
- Foster relationships with key stakeholders, including champions, executive sponsors, and economic buyers.
- Collect and analyze customer feedback data to establish a shared understanding of solution performance and value.
- Own the QBR process to reinforce value, align on strategic priorities, and surface innovation opportunities.
- Own upsell and cross-sell POCs to demonstrate value of additional solutions within existing accounts.
- Ensure the adoption of next-gen models, including key features, incremental lifts, and real-world performance deltas.
- Handle customer questions about specific scoring decisions, fraud trends, or optimization opportunities.
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