Renewals Retention Manager (Renewals Strategy Specialist)
S
SamsaraIoT
US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.CFull-TimeManager
Salary77231 - 103840 USD per year
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- SQLSalesforceTableauMicrosoft ExcelGoogle SheetsLooker
Requirements
- 4+ years of experience in Renewals, Customer Success Operations, Revenue Operations, or GTM Strategy & Analytics.
- Advanced Salesforce (SFDC) Expertise: Deep experience building complex custom report types, dashboards, and calculated fields.
- Analytical Power-User: Mastery of SQL and Excel/Google Sheets for complex data modeling, trend analysis, and performance tracking.
- SaaS Literacy: Strong understanding of recurring revenue metrics (GRR, NRR, Churn, and Expansion).
- Communication Skills: Proven ability to present complex technical findings to non-technical executive audiences.
- Education: Bachelor’s degree in Business, Finance, Economics, Data Science, or a related field.
- BI Tool Mastery: Hands-on experience building and maintaining data visualizations in platforms like Tableau, Looker, or Sisense.
- Predictive Analytics Exposure: Experience using data science principles or statistical modeling to predict customer behavior.
- Change Management Experience: A track record of successfully rolling out new tools or workflows to a global, decentralized sales or renewals team.
- Industry Knowledge: Experience in high-growth IoT, Fleet Management, or complex Enterprise SaaS environments.
Responsibilities
- Drive the global renewal forecasting process, integrating customer health insights and predictive analytics to improve accuracy and predictability.
- Design and maintain sophisticated renewal health scoring models that identify at-risk accounts early enough for successful intervention.
- Analyze churn attribution and expansion patterns to provide Renewals and Customer Success leadership with clear, data-backed action plans.
- Partner with Revenue Ops and IT to design and implement process automations that reduce manual overhead and improve data integrity.
- Create and present high-visibility dashboards and quarterly business reviews (QBRs) that communicate performance trends to senior stakeholders.
- Set the standard for analytical excellence within the Renewals organization, mentoring others on best practices for tools like Salesforce and Tableau.
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