Order Placement/Order Entry Customer Service Representative
Metro Manila, Philippines, Davao Region, Philippines, Central Visayas, Philippines, Region XII, Philippines, ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelMicrosoft Office Suite
Requirements
- Previous experience in order entry, customer service, or related roles
- Proficiency in using order management systems and CRM platforms
- Strong attention to detail and accuracy in data entry
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Familiarity with Microsoft Office Suite (Word, Excel) is a plus
Responsibilities
- Process customer orders accurately and efficiently through our order management system
- Communicate with customers regarding order status, changes, and issues
- Collaborate with the sales and warehouse teams to ensure timely fulfillment
- Resolve any discrepancies in orders and proactively follow up with customers
- Maintain accurate records of all orders and customer interactions
- Provide exceptional customer service by addressing inquiries and concerns promptly
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