Technical Account Manager

GitBookDeveloper Tools

Europe (+/- 3 hours), +/- 3 hoursFull-TimeManager

Salary not disclosed

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Job Details

Experience: 3+ years

Requirements

3+ years of experience in post-sale account management or customer success (onboarding, adoption, expansion, renewals)
Proven track record of NRR achievement
Strong product mindset and ability to ramp quickly on a developer-facing product
Able to translate product usage into commercial conversations
Founding account manager experience in early stage is highly valuable

Responsibilities

Post-sale customer onboarding, partnering with AEs and Solutions Eng to ensure seamless implementation for new accounts.
Implement a system for ongoing customer cadence, adoption, and planning, utilizing revenue, product health, and whitespace as inputs.
Identify and tee up expansion opportunities through relationships with champions within existing accounts.
Own enterprise renewals and mid-term expansions, ultimately responsible for enterprise NRR.
Communicate product asks and manage expectations, keeping customers updated on progress and releases.

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