Manager, Technical Account Manager - EMEA

CamundaEnterprise agentic automation

FranceFull-TimeManager

Salary not disclosed

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Job Details

Experience: At least 2 years in a people management capacity

Requirements

Several years of experience in Technical Account Management, customer success, or a related customer-facing technical role
At least 2 years in a people management capacity
Proven ability to lead and develop technical teams, with a coaching mindset and a focus on individual growth and team cohesion
Strong technical foundation
Bachelor's degree in Computer Science, Engineering, or a related technical field
Familiarity with process automation, BPM, or enterprise software platforms
Experience with Camunda or similar orchestration tools is a plus
Strong operational mindset
Excellent communicator and collaborator
Comfortable working across Sales, Professional Services, and Product
Customer-centric approach with the ability to translate technical engagement into measurable business value for enterprise clients

Responsibilities

Lead and develop a team of TAMs
Manage day-to-day performance, coaching individuals, and fostering a high-collaboration team culture
Ensure the consistent execution of TAM services across the customer base, maintaining quality and alignment with defined engagement models
Identify and resolve operational blockers, enabling TAMs to focus on delivering customer value
Support customers in their journey to accelerate adoption, expand usage, protect existing value, and continuously realize outcomes from Camunda
Collaborate cross-functionally with CSM, Sales, Professional Services, and Product to ensure a seamless and value-driven customer experience
Align team activities with company goals and contribute to the evolution of the TAM function through process improvement and best practice development

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