Technical Account Manager
New
N
NebiusCloud Computing, AI Economy
EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Distributed Systems
Requirements
- Solid understanding of cloud or infrastructure systems
- Solid understanding of distributed systems or high-load applications
- Solid understanding of AI/ML workloads (LLMs, inference, etc.) is a strong plus
- Ability to troubleshoot and reason about system performance
- Experience working directly with technical customers (e.g. engineers, ML teams)
- Ability to communicate complex topics clearly and effectively
- Strong sense of ownership – you drive outcomes, not just tasks
- Ability to manage multiple customers and priorities
- Structured, proactive, and solution-oriented mindset
- Experience with GPU workloads or AI infrastructure (bonus)
- Familiarity with inference frameworks (e.g. vLLM, TensorRT, etc.) (bonus)
- Background in solutions engineering, SRE, or technical support in B2B environments (bonus)
Responsibilities
- Own the production journey and lead the transition from PoC to production
- Ensure customer workloads are deployed, stable, and scalable
- Drive time-to-production and time-to-value
- Understand customer architectures and use cases
- Monitor and improve performance (latency, throughput), cost efficiency, and reliability
- Identify and resolve bottlenecks proactively
- Act as a trusted technical partner to customer engineering teams
- Provide guidance on best practices and optimisation
- Translate technical challenges into actionable solutions
- Act as a primary technical contact for production issues
- Coordinate with internal teams to resolve incidents
- Communicate clearly during high-pressure situations
- Identify opportunities to optimise and expand usage
- Provide structured feedback to Product and Infrastructure teams
- Help shape better solutions based on real customer needs
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