Mid-Market Account Manager
C
Chili PiperB2B SaaS
North America (US & Canada)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Salesforce
Requirements
- 3+ years of sales and/ or account management experience
- Experience working with mid-market or enterprise level sales cycles
- Preferably at a technology company with a track record of top performance
- Experience using Salesforce CRM
- Ability to demonstrate a strong aptitude for both selling and building lasting relationships with customers
- Strong business acumen and comfort with presenting to, and establishing relationships with, senior level executives in mid-market-level companies
- Technologically savvy and ability to learn and demonstrate new technology fast
- Proven ability to achieve and exceed quotas and goals
- Ability to work individually and collaborate within a team environment to achieve set goals
- Ability to be a self-starter who takes initiative to learn and develop on their own, especially in a fully remote environment
- Exceptional verbal and written communications skills
Responsibilities
- Grow your book of business
- Ensure customers are getting everything they need to make the most of their investment
- Prospect into existing accounts and find new opportunities for growth within your portfolio
- Discover cross sell opportunities and sell new products
- Facilitate setting outcomes and measurable objectives with the customer
- Hold customers and Chili Piper accountable to delivering against success criteria
- Renew your portfolio of customers
- Engage across the customer's organization, including multi-threading, and work cross-functionally within Chili Piper
- Take ownership for outcomes including risk management and mitigation, customer's value realization, and customer & Chili Piper's mutual success
- Cross Sell new products to existing customers
- Renew the contracts of our largest mid-market customers through great relationship building and value-add
- Create expansion opportunities within different geographies/business units, additional sales seats, and new products
- Define and review the success criteria with your customer
- Leverage sales management tools like Salesforce and Gong to track sales activities
- Sell to key decision makers within mid-market organizations (51-1000 employees)
- Identify customers at risk and provide the necessary support with our Customer Success team to retain and make them successful
- Work closely with the Customer Success team to ensure all onboarding and success criteria are being met
- Develop account plans to plan out strategy alongside marketing and customer success to expand mid-market accounts
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