- Lead and manage new customer implementation projects with multiple integrated workstreams in a way that sets them up for long term success.
- Develop and manage comprehensive project plans and timelines, proactively identifying potential risks and roadblocks.
- Act as the Allego Product expert, consulting the client on a prescriptive approach for feature configuration, and training Project Teams to ensure they become self-sufficient with Allego.
- Serve as a trusted advisor, confidently guiding customers on best practices to maximize platform value & user adoption.
- Guide customers on change management strategies and tactics that will ensure a positive experience for sellers and lead to strong adoption.
- Partner with Sales to ensure ongoing strategic alignment around the executive sponsor’s business requirements and success criteria.
- Effectively collaborate & communicate with internal teams (Sales, Product, Support, etc.) to ensure customer requirements are being met.
- Drive customer satisfaction early on by acting with urgency, proactively addressing issues, and regularly collecting feedback from the customer.
- Ensure a smooth transition to the post-implementation CS team at the end of the implementation.
- Consistently update and maintain data in internal systems to support the business need to measure implementation project and customer account health.
- Contribute to the ongoing refinement of Allego's implementation methodology and best practices based on lessons learned and evolving customer needs.
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