- Resolve inbound Customer Support questions via phone, email, or troubleshooting screen share meetings.
- Identify customer needs and help customers leverage specific Allego features.
- Analyze and report product challenges and enhancements to Allego’s Product Team.
- Provision new customer systems.
- Assist with supplemental content creation and transformation.
- Perform new Allego system creation.
- Contribute to the Allego Training and Knowledge Base by authoring email templates and articles.
- Escalate requests to Advanced Support, Customer Success, or the Operations team.
TroubleshootingTechnical supportCRM+3 more