Customer Support Specialist
New
A
AllegoSaaS technology
Medellín, Medellin, Colombia, 8:00 am - 6:00 p.m. Eastern Standard Time or 12:00 p.m. - 9:00 p.m. Eastern StandardContractMiddle
Salary20,000 - 30,000 USD per year
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Job Details
- Required Skills
- SaaSZendeskTroubleshootingTechnical supportCRMCustomer support
Requirements
- Bachelor's degree or equivalent experience.
- Prior troubleshooting experience.
- Excellent communication and strong writing skills.
- Detail-oriented and driven by quality.
- Ability to operate in an extremely fast-paced and evolving start-up environment.
- Experience with SaaS (preferred).
- Experience using a CRM, specifically Zendesk (preferred).
Responsibilities
- Resolve inbound Customer Support questions via phone, email, or troubleshooting screen share meetings.
- Identify customer needs and help customers leverage specific Allego features.
- Analyze and report product challenges and enhancements to Allego’s Product Team.
- Provision new customer systems.
- Assist with supplemental content creation and transformation.
- Perform new Allego system creation.
- Contribute to the Allego Training and Knowledge Base by authoring email templates and articles.
- Escalate requests to Advanced Support, Customer Success, or the Operations team.
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