Customer Success Specialist
New
8
8amFintech SaaS
Remote - ColombiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-2+ years
- Required Skills
- Customer serviceCustomer SuccessSaaSTroubleshootingTechnical supportCRM
Requirements
- 1-2+ years of experience in Technical Support, Customer Service, SaaS Support, or a related customer-facing role.
- SaaS experience required.
- Proven ability to diagnose technical issues and translate complex steps into simple instructions.
- Proven ability to build trust and credibility with customers in high-volume environments.
- Excellent written and verbal communication skills.
- Strong organizational, prioritization, and multitasking skills.
- Comfortable learning and navigating new technologies and systems.
- Ability to work effectively in a fast-paced, evolving environment.
- Experience working in digital-first or hybrid customer engagement models preferred.
- Payments, fintech, or legal industry experience preferred.
Responsibilities
- Provide timely and accurate technical support to customers via email, chat, and phone.
- Troubleshoot and resolve product issues related to onboarding, adoption, and core platform functionality.
- Execute support workflows across digital and hybrid engagement models.
- Proactively identify and escalate technical risks through customer data, usage trends, and engagement signals.
- Assist customers with the implementation of core workflows, features, and solutions to ensure realized value.
- Support retention by resolving support blockers and ensuring renewal readiness.
- Collaborate with Product and Engineering teams to report bugs, share customer insights, and support product fixes.
- Monitor customer support tickets, engagement levels, and resolution milestones.
- Maintain timely and accurate documentation in Support ticketing platforms and CRM systems.
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