Customer Success Manager - HVAC & Plumbing
P
PavagoHVAC & Plumbing
Colombia. Argentina. Costa Rica. El Salvador, U.S. Business HoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceCRM
Requirements
- Previous HVAC and/or plumbing customer service experience.
- Proven experience converting inbound calls into booked service appointments.
- Strong phone communication and active listening skills.
- Experience with CRM, scheduling, dispatch, or customer service systems.
- Strong appointment scheduling and coordination skills.
- Experience with upselling or membership/service-plan sales.
- Confident objection-handling ability.
- Strong attention to detail and documentation accuracy.
- Excellent written and verbal English communication.
- Ability to work reliably during U.S. business hours.
Responsibilities
- Handle high-volume inbound HVAC and plumbing service calls.
- Convert customer inquiries into confirmed appointments.
- Schedule service appointments accurately based on customer needs and technician availability.
- Coordinate with dispatch and field teams to maintain efficient scheduling.
- Introduce and sell HVAC and plumbing maintenance memberships.
- Maintain accurate records of customer information, service requests, and call notes in the CRM.
- Provide empathetic, solutions-focused customer service to handle inquiries and concerns.
View Full Description & ApplyYou'll be redirected to the employer's site
