Customer Success Manager - LATAM
New
A
AlpacaFinTech
Remote - LATAM, US hours (EST/PST)Full-TimeMiddle
SalaryCompetitive Salary & Stock Options
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Job Details
- Experience
- 4-6 years
- Required Skills
- RESTful APIsCustomer SuccessSaaSAccount ManagementRelationship management
Requirements
- 4-6 years experience in a customer success role managing relationships.
- Comfortable working US hours (EST/PST) in a remote setup.
- Understanding of technology concepts like SaaS and APIs.
- FinTech experience, specifically with broker-dealer businesses.
- Exposure to or employment with large and small companies.
- Ability to work remotely, independently, and self-manage time.
- Strong relationship management skills across various company sizes.
- A dedicated interest in Alpaca's mission.
Responsibilities
- Act as primary contact for B2B/enterprise customers throughout the customer lifecycle.
- Ensure customer satisfaction, retention, and success.
- Manage internal and external escalations with customer empathy.
- Forecast growth and monitor progress toward shared goals.
- Drive adoption of new and existing Alpaca features.
- Deliver QBRs and executive reports aligning customer goals to platform outcomes.
- Serve as a trusted advisor to customers’ leadership teams.
- Collaborate cross-functionally with Product, Sales, and Broker Dealer teams to influence roadmap priorities.
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