SMB Customer Success Manager
R
RiversideContent Creation
This is a remote role based in Mexico, Eastern time zone business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 1 years of experience in customer success/ customer support in a SaaS environment.
- Required Skills
- Data AnalysisProblem SolvingCustomer SuccessSaaSAccount ManagementCustomer support
Requirements
- At least 1 year of experience in customer success or customer support within a SaaS environment.
- Proven experience managing a high velocity of accounts.
- Ability to excel in achieving performance KPIs and targets.
- Strong verbal and written communication skills in English.
- Strong analytical and problem-solving capabilities.
- Ability to prioritize, organize, and execute multiple tasks with deadlines.
- Tech-savviness and ability to quickly learn the Riverside product.
- Ability to work effectively in a fast-paced remote startup environment.
Responsibilities
- Manage a portfolio of SMB customers, serving as a strategic partner and trusted advisor.
- Drive platform adoption to ensure long-term retention and growth.
- Lead regular business reviews and guide high-impact customer conversations.
- Identify opportunities for renewals and account expansion.
- Act as the voice of the customer to influence Product and Marketing roadmaps.
- Collaborate cross-functionally to share best practices and ensure customer success.
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