Customer Success Manager
New
S
Sierra StudioFood Testing/Tech
Brazil (Remote)Full-TimeMiddle
Salary2,000 - 5,000 USD per month
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Job Details
- Languages
- English
- Required Skills
- ShopifyCustomer SuccessHubSpotSlackAccount Management
Requirements
- Proven track record in customer-facing roles like Customer Success or Account Management.
- Exceptional interpersonal, video-call, and written communication skills.
- High attention to detail and quality control.
- Comfort working in a fast-paced, high-ownership startup environment.
- AI-native workflow habits, including experience or strong interest in using tools like Claude.
- Relentless responsiveness via Slack and email.
- Deep interest in the company mission regarding food transparency.
- Strong written and spoken English for daily collaboration with a US-based team.
- Experience with CRM and support tools like HubSpot, Pylon, or similar platforms.
Responsibilities
- Deliver an 11-star onboarding experience for new Transparency clients.
- Maintain high relationship quality and minimize churn through regular check-ins.
- Manage software migrations to ensure existing clients transition to new versions smoothly.
- Roll out the full Transparency Suite to existing accounts, expanding their platform usage.
- Act as the voice of the customer to the Product team to influence the roadmap.
- Run and report weekly metrics on account health, churn signals, and expansion opportunities.
- Identify upsell opportunities and facilitate warm handoffs to the sales team.
- Automate repetitive tasks using AI and document operational processes.
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