- Grow your book of business
- Ensure customers are getting everything they need to make the most of their investment
- Prospect into existing accounts and find new opportunities for growth within your portfolio
- Discover cross sell opportunities and sell new products
- Facilitate setting outcomes and measurable objectives with the customer
- Hold customers and Chili Piper accountable to delivering against success criteria
- Renew your portfolio of customers
- Engage across the customer's organization, including multi-threading, and work cross-functionally within Chili Piper
- Take ownership for outcomes including risk management and mitigation, customer's value realization, and customer & Chili Piper's mutual success
- Cross Sell new products to existing customers
- Renew the contracts of our largest mid-market customers through great relationship building and value-add
- Create expansion opportunities within different geographies/business units, additional sales seats, and new products
- Define and review the success criteria with your customer
- Leverage sales management tools like Salesforce and Gong to track sales activities
- Sell to key decision makers within mid-market organizations (51-1000 employees)
- Identify customers at risk and provide the necessary support with our Customer Success team to retain and make them successful
- Work closely with the Customer Success team to ensure all onboarding and success criteria are being met
- Develop account plans to plan out strategy alongside marketing and customer success to expand mid-market accounts
Salesforce