Service Desk Agent L1 with German - Night Shift
D
D-ployIT and Engineering Solutions
EUFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- MS Office
Requirements
- Fluent German
- Fluent English
- Advanced MS Office apps knowledge a plus
- Strong problem solving/analytical abilities
- Good communication skills
- Attention to detail and ability to multi-task
- Ability to work independently and effectively
- Readiness to follow direction and best practices
- Planning and organizing skills
- Team player and supportive personality
- Criminal record extract not older than three months
Responsibilities
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- Meticulous documentation of end user issues in ITSM tool
- Adherence to processes and knowledge documents
- Ticket backlog management
- Continuous service improvement activities – knowledge script creation, training document updates etc.
- Close collaboration with Onsite IT technicians from all over the world
- Work outside of standard business hours and on weekends
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