Customer Service Agent
New
T
The Quality Group Sports Nutrition, Supplements
Germany (remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- MS Office
Requirements
- Professional experience in customer support, retail, or a social field
- Structured and independent work style
- Tech-savvy
- Quick grasp of new topics and ability to manage multiple tasks simultaneously
- Empathetic, patient, and professional in handling challenging customer situations
- Confident using digital tools such as MS Office
- Strong communication skills in German
- English is a plus
Responsibilities
- Handle customer inquiries regarding orders, deliveries, and products
- Manage orders, returns, and refunds in the system
- Maintain and update customer data
- Process complaints and special cases
- Ensure a high quality standard in customer service and customer retention
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