- Diagnose, analyze, and resolve issues across Windows Server environments, including failures related to configuration, patching, performance degradation, and system outages.
- Troubleshoot VMware ESXi hosts and virtual machines, focusing on performance issues, resource bottlenecks, connectivity problems, and host/cluster-level incidents.
- Investigate and resolve problems related to Active Directory, Group Policy, authentication, permissions, and domain services health.
- Monitor server health, capacity, performance trends, and respond to system alerts; identify root causes of incidents and implement corrective actions.
- Troubleshoot and support backup and recovery operations, including job failures, restore errors, and disaster recovery scenarios.
- Identify, analyze, and resolve issues across infrastructure services, including storage connectivity, network basics (DNS, DHCP, routing), virtualization components, and shared services.
- Work closely with the service desk and escalation teams to provide deep-dive troubleshooting and ensure timely resolution of incidents, problems, and urgent service requests.