High Touch Implementation Specialist - Americas
A
AshbyB2B SaaS
North AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisSaaS
Requirements
- Extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments
- Experience defining scope, aligning stakeholders, communicating project plans, and delivering results against expectations
- Ability to keep teams on track to meet milestones
- Work effectively in a remote first setting
- Willingness to travel <10% for customer engagements
- Experience with complex, multi-module SaaS systems
- Understanding of shared configuration and data models
- Comfortable with analytics, conditional logic, and relational data
- Deep understanding of customer needs and ability to tailor implementations
- Experience in navigating change management processes
- Ability to advise customers on best practices
- Critical thinking and solutions orientation
- Effective cross-functional collaboration
Responsibilities
- Manage and execute the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers
- Oversee a book of business including 12-15 active implementations at a time
- Develop and execute implementation plans that ensure a positive customer experience and expedited time to value
- Support customers in getting up and running swiftly with Ashby to achieve their desired outcomes
- Maintain high levels of engagement and communication with customers as a proactive guide and advocate
- Advise customers on best practices specific to their usage of software
- Proactively address thematic customer opportunities and improve internal processes
- Effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations
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