Job Details
- Languages
- English
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceComputer skills
Requirements
- High school diploma or equivalent
- Strong communication skills (verbal and written)
- Customer-focused attitude with problem-solving skills
- Ability to work independently (for WFH roles)
- Basic computer skills and ability to navigate multiple systems
- Prior customer service or call center experience is a plus
Responsibilities
- Handle inbound and/or outbound customer interactions
- Resolve customer inquiries, complaints, and issues
- Provide accurate information on products, services, and policies
- Document interactions and update customer records
- Follow communication scripts and quality guidelines
- Meet performance metrics
- Collaborate with team members and supervisors
