Customer Service Representative (E-Commerce)
Company:Activate Talent
Location:Worldwide, PST
Languages:English
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
Problem SolvingCustomer serviceAttention to detailWritten communicationMultitaskingEmpathyVerbal communicationTroubleshooting
Requirements:
2+ years of customer service experience, ideally in e-commerce or DTC. Proficient in Gorgias and Zendesk. Excellent written and verbal communication skills. Empathetic, patient, and skilled at de-escalating situations. Strong attention to detail and problem-solving abilities. Ability to multitask in a fast-paced environment. Must be able to work PST hours. Experience in the beauty or skincare industry is a big plus.
Responsibilities:
Respond to customer inquiries via email, chat, and social media. Troubleshoot and resolve issues related to orders, shipping, billing, product usage, and returns. Use Gorgias and Zendesk to manage tickets, automate responses, and escalate cases. Collaborate with fulfillment, marketing, and product teams. Stay current on product knowledge and company policies. Identify trends and patterns in customer feedback for improvements.
