Customer Service Representative

High school diploma or equivalent; bachelor's degree is a plus. Previous experience in customer service or a related field. Excellent verbal and written communication skills. Strong problem-solving abilities and empathy. Proficiency in customer service software and CRM systems. Ability to multitask and manage time effectively. A positive attitude and commitment to customer satisfaction.

Respond to customer queries through phone, email, and in-person. Provide information about products, services, billing, and troubleshooting. Log customer interactions and maintain detailed records in the CRM system. Track and follow up on customer issues to ensure resolution and satisfaction. Collaborate with other teams to address customer concerns. Assist in training new team members. Participate in ongoing training and development.