Manager, Contract Management - LATAM

Clear history of coaching and developing individual contributors Strong analytical skills to identify team trends and patterns to drive results Familiarity of interaction between contracts, terms of service and legal requirements Clear and articulate communication skills with the ability to effectively drive a negotiation Phenomenal organizational skills and attention to detail with a track record of driving efficiencies Experience navigating and resolving customer escalations Ability to communicate effectively in small and large groups Intellectual curiosity and a resourceful approach to problem solving Passion for helping individual performers meet their personal and professional goals Personal responsibility to achieve team goals 1-5 years of management experience is preferred, but not required

Lead a team of Contract Managers responsible for processing contract and billing questions for a high volume of customers Manage day-to-day operations, goal setting, career development, performance management, and team member growth Build strong working relationships with managers, directors, and executives across the business Proactively identify areas for innovation and improvement within the Contract Management Team and drive collaborative developments Analyze customer and performance data to make informed decisions about operational and procedural changes Serve as a coach and leader, helping to develop team skills to achieve metrics and career goals Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative solutions are desired