Sales Customer Service Representative (UK) - Work from Home

3-5+ years of experience in a sales-driven customer service or inbound/outbound sales role. Demonstrated ability to close sales and guide prospects through the application journey. Exceptional verbal and written communication skills. Proven ability to handle multiple product lines and provide tailored recommendations. Strong attention to detail in data input, record keeping, and compliance processes. Familiarity with CRM platforms and multichannel communication tools (phone/email). Professional under pressure, able to prioritize, multitask, and handle escalations. Sales-focused mindset with a genuine commitment to customer care and satisfaction.

Respond to inbound inquiries across phone and email. Triage queries and direct them to appropriate internal teams. Explain product features, benefits, and pricing. Qualify prospects and guide them through the sales process. Manage outbound follow-ups for warm leads. Log customer interactions and policy details accurately within CRM systems. Handle post-sale inquiries. Monitor recurring themes in customer queries to improve support. Collaborate with team members for service delivery and sales performance. Perform other instructed duties during quieter periods.