Bachelor’s of Science degree from a 4-year accredited university 5+ years of experience working with customers in a pre-sales technical role, customer success, or customer/product support capacity Ability to explain complex technical concepts to non-technical audiences Previous experience managing hardware and/or software product evaluations Basic understanding of electronics and electrical systems Experience with technical consulting, cloud software, cloud-connected hardware, computer networking, business systems integration, automation and control systems Working knowledge of various integration standards and transports (XML, REST, SOAP, EDI, etc.) Experience integrating with RESTful APIs between SaaS applications