🏖️Luxury Customer Experience / Operations EA - Job Code: 52854273329

Strong prior experience with luxury/high ticket customer experience Outstanding communication skills Excellent attitude; calm under pressure Experience with CRM tools and setup (good to have) Broader operations experience (good to have) Scrappy, proactive, willing to “get in the weeds” and take initiative (good to have) Experience creating SOPs and processes from scratch (good to have)

Handle luxury level customer service for high end clientele (email/DMs/inquiries) Manage pre purchase and post purchase communications Create, document, and maintain customer experience SOPs (pre-purchase, purchase, post purchase) Set up and/or recommend appropriate CRM to manage customers and communication history Track customer issues, resolutions, and follow ups to ensure white glove service Support operations related tasks as needed as the business scales Help implement basic project/task management processes and tools as the team grows