Customer Service Representative - IN Resident
Company:Aspira
Location:IN
Languages:English
Seniority level:Entry, 1+ years in contact center, 2+ years customer-facing
Experience:1+ years in contact center, 2+ years customer-facing
Skills:
Microsoft Office SuiteCommunication SkillsCustomer serviceAttention to detailWritten communicationAdaptabilityRelationship buildingProblem-solving skillsEmpathyVerbal communicationActive listening
Requirements:
High School Diploma or equivalent. 1+ years of inbound contact center experience. 2+ years of customer-facing experience in a service role. Proficiency in Microsoft Office Suite. Typing speed of 50+ words per minute. Proficiency with telecommunication tools, chat, and SMS. Basic proficiency in Microsoft Office Suite. Familiarity with contact center software is a plus.
Responsibilities:
Respond to inbound and outbound calls professionally. Assist customers with reservations, ticketing, and other services. Transfer customers to appropriate departments. Seek management support for complex issues. Document customer interactions accurately. Update customer accounts and system information. Meet individual KPIs and department goals. Adhere to company policies and performance standards. Complete required training and coaching. Communicate effectively with leadership and team members. Contribute to a positive team environment. Perform other duties as assigned. Work a flexible schedule including evenings and weekends.
