Customer Service Representative (Non-IT, Remote)
Company:Cloverleaf Care
Location:India, IST
Languages:English
Seniority level:Junior, 2+ years
Experience:2+ years
Skills:
Project CoordinationHR ManagementMicrosoft ExcelDocumentationMicrosoft Office SuiteCommunication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingQuality AssuranceComputer skillsEnglish communicationInterpersonal skillsRelationship buildingProblem-solving skillsTeamworkStrong communication skillsData entryRelationship managementProcess improvement
Requirements:
Experience in a Customer Service role. Flair communication skills in English, both spoken and written is a MUST. Expert level computer experience with documents, sheets and web applications is a MUST. Excellent problem solving skills. Detail oriented, highly organized, dependable and multi-tasker. Self-starter with superior time management skills. Excellent customer service skills with phone. with US or UK consumers. Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process. Dedicated home office space. Shift timing - 9pm - 6am. Strong work ethics, respectful and a professional attitude towards work.
Responsibilities:
Schedule and coordinate day to day activities of healthcare workers. Screen and hire caregivers. Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent. Staff client shifts by matching the best caregiver with each client. Take initiative to build strong rapport and relationships with US based team members. Manage the service delivery platform to meet company’s standards. Answer phone calls and provide excellent customer service. Prepare daily and weekly staffing reports. Support payroll functions. Provide HR support to healthcare workers.
