Implementation project QA & Support Engineer in Ethiopia

Must be based in Ethiopia Strong technical aptitude with ability to quickly learn new systems and test complex integration scenarios 3-5 years of hands-on experience conducting software QA testing, preferably for integrations, APIs, or implementation projects Demonstrated ability to anticipate issues, take initiative without prompting, and drive quality improvements independently Basic JavaScript proficiency or exposure required Strong understanding of REST APIs, HTTP status codes, JSON/XML data formats, and API authentication methods Proven ability to design test cases, execute thorough testing, and document findings clearly Can independently investigate, diagnose, and resolve technical issues Excellent written and verbal communication skills; able to create clear test documentation and explain technical issues to non-technical users Comfortable working remotely with autonomy while maintaining strong communication with distributed teams Takes full responsibility for quality, follows through on issues without needing reminders, and proactively prevents problems Experience testing integrations with EMR solutions and health information systems (preferred) Experience with API testing tools (Postman, Insomnia, etc.) (preferred) Understanding of data transformation, ETL processes, or integration platforms (preferred) System administration experience with databases, CRMs, or health information systems (preferred) Background in ICT4D, global health, humanitarian technology, or working with NGOs (preferred) Experience in agile or fast-paced project environments (preferred) Previous experience in QA for implementation or consulting projects (preferred)

Proactively test implementation project deployments before go-live Develop and execute comprehensive test cases Validate data transformations and mappings Test client workflows end-to-end Conduct exploratory testing Anticipate potential problems by reviewing project requirements Verify API connections, authentication mechanisms, and error handling Test with realistic data volumes and scenarios Collaborate with implementation teams to review technical requirements Take initiative to identify areas where testing coverage can be improved or automated Validate that integrations handle edge cases gracefully Conduct smoke testing and post-deployment verification Provide hands-on technical support to clients Investigate and resolve technical issues in live deployments Proactively monitor recently deployed client integrations Use JavaScript to troubleshoot issues and make code adjustments Respond to support requests within agreed SLA timeframes Work with target systems like Salesforce, Kobo Toolbox, CommCare, DHIS2, SQL databases Conduct client calls when needed and escalate complex technical issues Anticipate recurring issues and work with the implementation team to implement preventive solutions