Database Support Engineer (EMEA)
Company:Supabase
Location:EMEA
Languages:English
Seniority level:Senior, 6+ years
Experience:6+ years
Skills:
AWSPostgreSQLSQLCustomer serviceMentoringLinuxTroubleshootingDebugging
Requirements:
6+ years in technical support, backend engineering, SRE, or similar. Deep PostgreSQL knowledge including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals. Strong in high-performance SQL and query optimization. Comfortable troubleshooting complex setups, including multi-tenant schema patterns. Ability to debug edge functions and understand distributed system behavior. Hands-on experience with data migration issues (pg_dump/restore, schema drift, failed migrations). Hands-on experience with cloud hosting providers like AWS. Comfortable in terminal and Linux environments. Thrive in high-volume situations and can form/test assumptions quickly.
Responsibilities:
Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries. Provide consultative, proactive advice to optimize workloads and avoid common pitfalls. Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps. Communicate clearly and empathetically with customer users. Spot patterns across tickets and recommend improvements to docs, tooling, and the product. Mentor junior team members and raise support quality.
