Associate Support Engineer (EMEA)

Experience managing customer-facing support cases end to end. Practical familiarity with Linux systems, including basic administration and troubleshooting. Ability to read and write simple scripts, with exposure to scripting languages such as Ruby or Bash. Basic understanding of Git workflows and common source control concepts. Skill in explaining technical topics clearly to people with varying technical knowledge. Comfort collaborating with cross-functional teams. Openness to learning new tools, diving into code and logs.

Support customers and resolve technical issues through various channels. Troubleshoot complex production environments by analyzing Linux systems, logs, and configurations. Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams. Create and update documentation based on customer interactions. Contribute to the GitLab codebase by proposing and implementing merge requests. Improve support tooling and workflows. Pair with other Support Engineers and cross-functional partners. Participate in on-call rotations for emergency support.