WFH Customer Support (Up to 56K + 13th Month)
Company:LawnStarter
Location:Philippines, CST
Languages:English
Seniority level:Entry, 1 year
Experience:1 year
Skills:
Communication SkillsProblem SolvingCustomer serviceCoachingAdaptabilityRelationship buildingTroubleshootingActive listeningCRM
Requirements:
High school graduate; some college preferred. Minimum 1 year of BPO support experience for U.S. customers. Zendesk or CRM/VoIP knowledge is a plus. Comfortable with Google Suite. Desktop/laptop with camera (Core i5, 8GB RAM minimum), dual monitors preferred. Stable 25 Mbps connection w/ 10 Mbps backup. Quiet workspace (PLDT or Converge preferred).
Responsibilities:
Handle inbound calls, callback queues, chats, and email support. Manage 300+ weekly contacts (customer + provider support). Assist with app navigation, payments, scheduling, and service issues. Deliver high-quality service, meet performance expectations, and maintain policy compliance. Ensure strong communication, de-escalation, and issue resolution.
