(native Lithuanian) Chat Support Consultant, crypto (Remote)

Native Lithuanian and excellent English communication skills (minimum C1 level) At least 6 months of live chat support experience, preferably in crypto or financial services Strong analytical, logical thinking, and problem-solving skills Positive and responsible attitude Basic financial knowledge or payment/banking experience is preferred Crypto industry knowledge is a plus CRM experience in Salesforce is an advantage Personal laptop or computer (at least 8Gb of RAM) and stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Deliver customer support in crypto trading via live chat, tickets, and email Handle customer inquiries, order disputes, and appeals Provide accurate information and solutions Manage complaints and appeals, including escalations Maintain knowledge of the trading platform and market conditions Understand customer needs and provide feedback to management Seek to improve team performance and work efficiency Adapt to fast-paced environment with different shifts including weekends and holidays